1.1. Welcome to MetaBomb operated by affiliated companies ("We" or "MetaBomb").
MetaBomb takes its responsibility seriously regarding information security in compliance with the personal data protection laws of Vietnam and commits to respecting the privacy and concerns of all users regarding our Services.
Users mean individuals who register an account/provide information to us to use the Services we provide.
We recognize the importance of the personal data you have entrusted to us and believe that we have a responsibility to manage, protect, and handle your personal data appropriately. This privacy policy ("Privacy Policy" or "Policy") is designed to help you understand how we collect, use, disclose, and/or process the personal data you have provided to us and/or retained information about you, whether now or in the future, as well as to help you make informed decisions before providing us with any of your personal data.
1.2. "Personal data" or "Personal information" means data, whether true or not, about an individual through which the identity of that individual can be determined, or from that data and other information to which an organization has or is likely to have access. The data collected under section 3 of the Policy includes but is not limited to named information, age, date of birth, ID card or Citizen Identity Card (CCCD), phone number, address, email, payment information, and other data information you provide.
1.3. By using the Services, registering an account/providing your information to us, you acknowledge and agree that you accept the methods, requirements, and/or policies described in this Privacy Policy and/or the Terms of Use of our Services, and hereby confirm that you understand and agree to all permissions for us to collect, use, disclose, and/or process your personal data as described herein. If you do not agree to allow the processing of your personal data as described in this Policy, please do not use our Services. If we change our Privacy Policy, we will notify you through posting such changes or revised privacy policy on our website/application or other posting channels, and you may access it. Insofar as permitted by law, your continued access, use, or exploitation of the Services shall be deemed as your acknowledgment and agreement to the changes in this Privacy Policy.
1.4. This Policy applies together with notices, terms of service, contractual terms, other consent terms related to how we collect, store, use, disclose, and/or process your personal data and is not intended to override, replace, cancel those notices or terms unless we have another declaration.
2.1. We will/may collect personal data about you:
The above instances are not intended to exhaustively list all instances and only provide some common cases of when your personal data may be collected.
2.2. We may collect information about you from you, affiliated companies, third parties, and from other sources, including but not limited to business partners (e.g., payment service providers, solution providers, technical infrastructure, technology, communications), credit rating agencies, service provider partners, referral marketing, customer loyalty programs, other users using our Services, or publicly available data sources or government data sources, ...
2.3. In some cases, you may provide personal data of other individuals to us (such as family members, friends, or people in your contact list). If you provide us with their personal data, you declare and warrant that you have obtained their consent to process their personal data in accordance with this Policy.
3.1. Unless otherwise provided in this Policy, the personal data that MetaBomb may collect may include basic personal data and sensitive personal data, which may be all or part of the information listed below:
The above instances are not intended to exhaustively list all instances and only provide some common cases of your personal data that may be collected.
3.2. The information you provide to us may be true or untrue, we are not obligated to verify or intervene to edit your information (unless requested by you), you are responsible for the accuracy, honesty, and legality of the information you provide.
3.3. If you log in to become a user of the Service through using your social media account ("Social Media Account"), linking your account to your Social Media Account, or using any social media features, we have the right to access information about you that you have voluntarily provided to the service provider of your Social Media Account in accordance with the policies of these service providers, and we will manage, process, and use this personal data of yours according to the provisions of this Policy at all times.
3.4. If you do not want us to collect the above-mentioned information/personal data, you may choose not to participate at any time by notifying us in writing, which means you will cease to use the Services.
You also have the right to withdraw your consent, request deletion, restrict processing, object to processing, request personal data, access, or request a copy of your personal data at any time. However, please note that refusing, limiting, or revoking consent for us to collect, use, or process your personal data may affect your rights when using the Service.
4.1. As with most websites and other mobile applications, your device sends information, which may include data about you, recorded by a server when you use our Service. This information typically includes but is not limited to IP address, computer/device operating system, browser type, mobile device type, mobile device characteristics, unique device identifier (UDID), or mobile device identifier (MEID) of your mobile device, referrer address of the website/mobile app (if any), pages you have accessed on our website/app, access time, and sometimes "cookies" (which can be disabled using your browser settings) to help the website/app remember your last visit. If you log in, this information is linked to your personal account. This information is also included in anonymous statistical data to help us understand how visitors use our website/app.
4.2. Applications may collect accurate information about your mobile device's location using technologies such as GPS, Wi-Fi, etc. We collect, use, disclose, and/or process this information for one or more purposes including but not limited to providing services based on the location you request or delivering content relevant to you based on your location or allowing you to share your location with other users as part of the services provided by our mobile applications. For most mobile devices, you can withdraw permission for us to collect this location information through settings on the device. If you have any questions about disabling location services on your mobile device, please contact your mobile device service providers or device manufacturers.
4.3. As when you access/use our Service/website/mobile app, information may be sent to us (including but not limited to IP address, operating system, ...).
5.1. Sometimes we or our service providers and advertising partners may use "cookies" or other features to allow us or third parties to collect or share information about your usage of our Service or website/mobile app. These features help us improve our website/mobile app and the services we provide, suggest new services and features, and/or allow us and our advertising partners to provide more relevant content to you. "Cookies" are unique identifiers stored on your computer or mobile device that store data about when and how the services or website/mobile app are used or accessed, by how many people, and to track activities on our website/mobile app. We may link cookie information to personal data. Cookies also associate with information about the content you have selected/used on the websites/mobile apps you have visited. This information is used to track your service usage activities, deliver content tailored to your preferences, allow partner service providers to deliver advertising services on pages across the internet, and to conduct data analysis and/or track service usage.
5.2. You can opt out of using cookies by selecting appropriate settings on your browser or device. However, please note that if you do this, you may not be able to use all the features of our website/mobile app or our services.
6.1. We may collect, use, disclose, and/or process your personal data for some or all of the following purposes:
(referred to as "Purposes")
6.2. Your agreement to provide personal information and use our Services means that you have confirmed, consented, and agreed that we may access, store, process, and disclose your Account and Content information if the law requires or by court order or any government agency or competent authority for MetaBomb or its relevant subsidiaries, MetaBomb's affiliate partners, or with legitimate reasons that MetaBomb believes that access, retention, or disclosure is necessary and reasonable to: (a) comply with legal procedures; (b) comply with requests from any government agency or competent authority for MetaBomb or relevant MetaBomb subsidiaries, affiliate partners of MetaBomb; (c) enforce our Terms of Service or this Privacy Policy; (d) respond to any complaints believed to be risks or actually occurring to fight against MetaBomb or related subsidiaries or other complaints that any Content violates the rights of third parties; (e) respond to your requests for customer service; or (f) protect the rights, property, or personal safety of MetaBomb or related subsidiaries, users, and/or the public.
7.1. We implement various security measures and consistently strive to ensure the safety of your personal data on our systems. User personal data is stored behind security networks and can only be accessed by a limited number of employees with special access to our systems.
7.2. We will maintain personal data in compliance with privacy laws and/or other applicable laws. This means that we will erase or delete identifying information from your personal data when we receive a request from you in accordance with current legal provisions or when we have reasonable grounds to determine that (i) retaining that personal data no longer serves the purpose of collecting that personal data; (ii) retention is no longer necessary for any lawful or business purposes, and (iii) there are no other legitimate interests to continue retaining this personal data. If you cease to use our Services, or your right to use the service is terminated or canceled, we may continue to retain, use, and/or disclose your personal data in accordance with this Privacy Policy and our obligations under the privacy laws. Depending on legal requirements, we may securely delete your personal data without prior notice to you.
7.3. We reserve the right to refuse deletion or cancellation of data if your request does not comply with current regulations or if we evaluate that the request is unsafe, potentially impacting our Services, affiliate partners, or third parties.
8.1. In the course of conducting business activities, we may need to use, process, disclose, and/or transfer your personal data to third-party service providers, agents, and/or our affiliated or related companies, and/or other third parties whether within or outside Vietnam, for one or more of the aforementioned Purposes, and such disclosure shall be done in accordance with the proper procedures and regulations of current laws. These third-party service providers, agents, and/or affiliated or related companies and/or other third parties shall process your personal data on our behalf or vice versa, for one or more of the aforementioned Purposes. We endeavor to ensure that such third parties and our affiliated companies maintain the security of your personal data from unauthorized access, collection, use, disclosure, unlawful processing, or similar risks and only retain your personal data as long as necessary for the purposes stated above. Such third parties include:
8.2. We may share information including statistical and demographic information about users as well as information about users' use of the Services with service provider partners and other affiliated entities.
8.3. For the avoidance of doubt, in cases where privacy laws or other applicable laws allow an organization such as ours to collect, use, or disclose your personal data without your consent, the legal permission will continue to apply. In accordance with the above provisions and in compliance with current legal requirements, we may use your personal data for recognized legal grounds, including compliance with our legal obligations, to enforce our contracts with you, to achieve our legitimate interests and reasons for using that data outweigh any harm to your data protection rights or when necessary in connection with a legal request.
8.4. Third parties may block or gain unauthorized access to personal data sent to or held on the website/mobile application, technologies may function inaccurately or not as expected, or individuals may access, misuse, or improperly use information not due to our fault. However, we will implement reasonable security measures to protect your personal data as required by the regulations of privacy laws; however, absolute security cannot be guaranteed, such as in the case of unauthorized disclosure arising from malicious hacking activities or third-party attacks not due to our fault.
13.1. Withdrawal of Consent, Request for Limitation, Objection to Processing, Data Deletion
You may withdraw your consent, request limitation, object, or request deletion of data collected, processed, used, and/or disclosed by us by sending a written request via email to us at [email protected], and we will process these requests according to the Privacy Policy and relevant legal regulations.
However, withdrawing your consent, requesting limitation, objecting to the processing of personal data, or deleting data may mean that we cannot continue to provide services to you, and we may need to terminate the current relationship between you and/or any contract you have with us.
13.2. Request for Provision of Personal Data
13.2.1. You have the right to request that we provide your Personal Data by sending a written request via email to us at [email protected]. You also have the right to request that we provide your Personal Data to other organizations, individuals, or other organizations and individuals for you, provided that you can provide valid authorization or other documents proving the consent of the data subject as required by law.
13.2.2. Your request will only be considered valid and accepted for processing when sufficient necessary information is provided and the correct form is used as required. Upon your request, we will send you a form for you to complete.
13.2.3. Depending on the circumstances and our assessment, we may charge a reasonable fee for you to resolve and process requests for the provision of your personal data. If we charge a fee, we will notify you of the specific fee amount, and you have the right to continue to request the provision of data or cancel this request.
13.2.4. In the event that your request is valid under the provisions of data protection laws and falls within cases where we are allowed to provide data, we will notify you through appropriate communication methods about the time, place, form of providing personal data, costs (if any), method, payment terms (if any), and we will provide personal data in accordance with this notice and other procedures as required by law.
13.2.5. We reserve the right to refuse to provide your personal data under the provisions of data protection laws, in cases where those laws require and/or allow an organization to refuse to provide personal data in such cases.
13.3. Request for Access to or Amendment of Personal Data
13.3.1. If you have registered an account with us, you may access and/or amend your personal data that we hold or control through the Account Settings page on the Service. If you have not registered an account with us, you may request access and/or amendment of your personal data that we hold or control by sending a request in writing or sending an email with an attached written request to us at [email protected]
13.3.2. Depending on the circumstances and our assessment, we may charge a reasonable fee for you to resolve and process requests for the provision of your personal data. If we charge a fee, we will notify you of the specific fee amount, and you have the right to continue to request the provision of data or cancel this request.
13.3.3. We reserve the right to refuse to amend your personal data under the provisions of data protection laws, in cases where those laws require and/or allow an organization to refuse to amend personal data in such cases.
If you have any questions, requests for privacy protection, or complaints regarding our privacy protection methods, please contact us at the following information:
Email: [email protected]